Supporting you to manage social media
Managing an online audience can be challenging. As much as turning off comments can be tempting, it will only erode trust. Read our insights article for more on this.
The objective should be moderating community feedback over muting it.
Having strong community guidelines is crucial; community guidelines enable you to outline what action will be taken if comments or activity are deemed inappropriate.
We’ve done the hard work for you and created a template so you don’t have to start from scratch.